Last Updated:
November 30th, 2024
At WebViber, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and disclose it, and the steps we take to protect it. By using our services, you consent to the terms of this Privacy Policy.
1. Information We Collect
WebViber collects both personal and non-personal information to provide, improve, and personalize our services. We gather information from a variety of sources, including when you interact with our website, products, and services.
1.1 Personal Information
Personal information is any information that can identify an individual. We collect personal information when you register for our services, sign up for newsletters, use our contact forms, or communicate with our support team. This information may include:
Contact Information: Name, email address, phone number, business name, and physical address.Payment Information: Credit card details, billing address, and transaction history (handled securely via third-party payment processors). Account Information: Usernames, passwords, account settings, and preferences. Marketing Information: Subscription preferences, opt-in/opt-out status, and communications history.
1.2 Non-Personal Information
We may also collect non-personal information about your use of our services, such as:
Browser Information: IP address, browser type, language preferences, and operating system.Usage Data: Pages visited, time spent on the website, and actions taken on the platform.Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and collect anonymous data about website traffic.
2. How We Use Your Information
We use the collected information for various purposes, including:
Providing Services: To deliver, maintain, and improve our CRM solutions, features, and functionalities.Customer Support: To assist with inquiries, troubleshoot issues, and provide personalized support. Marketing and Communication: To send you newsletters, updates, promotions, and other marketing communications related to WebViber's services, provided you have opted in to receive them. Business Analytics: To analyze trends, monitor usage, and improve the performance and functionality of our services. Security and Compliance: To protect our users and services from unauthorized access, fraud, and abuse, and to comply with legal obligations.
3. How We Protect Your Information
WebViber is committed to safeguarding the personal information you share with us. We implement various security measures to protect your data:
Encryption: Personal information is transmitted securely using SSL (Secure Socket Layer) technology, which encrypts your data during transmission. Data Storage: We store personal data in secure databases, with access restricted to authorized personnel only.Third-Party Providers: We use third-party services (such as payment processors, cloud storage providers, and email marketing platforms) to help us manage and process your data. These providers are bound by confidentiality agreements to ensure the safety of your information.
4. Sharing Your Information
WebViber does not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances: Service Providers: We may share your data with trusted third-party providers who help us operate, deliver, and maintain our services (e.g., payment processors, cloud hosting providers, email marketing services).Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. Legal Compliance: We may disclose your information if required by law, court order, or legal process, or in response to a valid request from a law enforcement agency. This may include situations where compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) is necessary.
5. Cookies and Tracking Technologies
WebViber uses cookies and similar tracking technologies to enhance user experience and track website usage. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
Essential Cookies: These are necessary for the functionality of the website and services (e.g., login authentication, session management).Performance and Analytics Cookies: These help us analyze how visitors use our website and improve its performance.Advertising Cookies: These track user behavior to deliver personalized advertising.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
6. Your Rights and Choices (PIPEDA Compliance)
Under PIPEDA, you have certain rights regarding your personal information, including:
Access and Correction: You have the right to request access to your personal data and request corrections if it is inaccurate or incomplete. To do so, please contact us at [email protected]. Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any email we send you or by contacting us directly. Data Deletion: You can request that we delete your personal information from our records, subject to legal retention requirements. However, we may retain certain information for compliance with legal or contractual Obligation. Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.Withdrawal of Consent: You may withdraw your consent to the processing of your personal data at any time, where permitted by law. Withdrawal of consent may limit your ability to use certain services.
To exercise your rights, please contact us at Email.
7. Third-Party Links and Services
WebViber's website may contain links to third-party websites, services, or social media platforms. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before sharing any personal information with them.
8. Children’s Privacy
WebViber does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected information from a child under 18, we will take steps to delete such information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:
Email: [email protected] or Email
PIPEDA Compliance Overview:
Collection: We collect only necessary personal information and inform you of the purpose of collection.Use and Disclosure: We use personal information only for the stated purpose, and we disclose it only when necessary (e.g., for legal compliance or through trusted service providers).Security: We implement physical, organizational, and technological safeguards to protect personal information.Access: We provide access to the personal information we hold about you, upon request, in compliance with PIPEDA.Retention: We retain personal information only for as long as necessary to fulfill the purpose it was collected for and to comply with legal obligations.
This Privacy Policy complies with PIPEDA and other relevant Canadian privacy laws. For further details on PIPEDA, you can visit the
Office of the Privacy Commissioner of Canada
.